Unlike fixed route services which do not deviate from their established routes, the Special Services buses pick-up and discharge passengers at the curb in front of their origin and destination.

All of the Bloomington-Normal Public Transit System's (B-NPTS) buses, both fixed route and Special Services, are equipped with lifts to assist riders getting on or off the bus. The fixed route buses also have the ability to lower the front steps (i.e., "kneel") to assist riders. Many riders with disabilities find the fixed route buses suitable for their needs. However, some riders have disabilities which do not allow them to use regular fixed route bus services. For these riders Bloomington-Normal Public Transit System offers "Special Services".